[ CURRENT OPERATIONAL INFORMATION ]
Nexus service status
Use your school’s designated status channel and support contact for current availability.
Check an issue
Record the affected function, time, and whether the problem affects one user, one class, or the school.
Report safely
Email support@narb.cc with a non-sensitive description. Do not include prompts, answers, passwords, or provider credentials.
Follow school guidance
Your school administrator can confirm local maintenance, account changes, and any temporary workaround.
Check a service problem
Use the links below to open Nexus or get help. We do not yet have an automated incident feed. If a page loads but a model request fails, include both details in your support message.
Identify the part that is failing
If the workspace does not load, note the address and time. If a model fails, note the selected model and visible error. If search misses a file, identify the source and whether indexing has finished. This distinction helps the responsible team investigate the right service.
Get help with a disruption
Use the support link with a short reproduction description and the approximate time. Never include provider keys or passwords. Schools should keep an alternative lesson activity ready when an external model or network is unavailable.