[ SELECTED SCHOOL KNOWLEDGE ]
Zendesk connector
Use Zendesk as a source only when the school has enabled and scoped the connector.
A useful starting point
Begin with approved support articles and resolved help topics. Choose one collection that has a named audience and owner.
Preserve source access
Limit Nexus to approved Zendesk spaces. Test with each intended school role and remove access at the source when a user no longer needs it.
Check the connection
Review sync health, citations, deleted material, and permission changes. Zendesk availability depends on the school deployment.