Nexus support

Contact support

Email support@narb.cc for sign-in trouble, service problems, abuse or safety reports, and account or data requests. Ask a school operator about membership, roles, or class access.

Include the page you were using and a short description of what happened. Do not email passwords, Google authorization codes, provider keys, or private document contents.

Before relying on an answer

Nexus can make mistakes. Check important answers against cited sources and other trusted information.

Choose the right details for your report

For sign-in, identify the workspace and the account type. For a model error, include the selected model and visible message. For a file issue, include the file type and whether upload or processing failed. For a billing question, identify the school and invoice reference without sending card details.

Keep student information out of the first message

A page address, approximate time, and safe reproduction steps are usually enough to begin. Use a synthetic example where possible. We can agree on an appropriate way to share further information if investigation needs it.