Gong

How it works#

The Gong connector pulls in the transcripts of calls recorded via Gong. The Gong connector indexes the call title, call description, and contents of the actual transcript.

New transcripts are pulled every 10 minutes.

Setting up#

Authorization#

Obtain API credentials#

Get an Access Key and Access Key Secret to pull in Gong transcripts

Open Company Settings#

As an admin, go to Company Settings on the right of the top options bar

Open Ecosystem → API#

Next, find the Ecosystem block and select API

Generate API keys#

Once there, select API KEYS (it's right next to INTEGRATIONS). Click GET API KEY and note down the ACCESS KEY and ACCESS KEY SECRET

Indexing#

Open Gong connector#

In the Nexus UI, navigate to the Admin Panel and select the Gong Connector

Provide credentials#

Provide the Access Key and Access Key Secret from the previous step

Choose workspaces#

Add a list of workspaces to index or leave empty to index all workspaces

Start indexing#

Click Connect to begin indexing Gong call transcripts

Before using this source with students#

Start with approved course material. Check which documents the connector can retrieve and how it maps source permissions. Test with a student account and a teacher account before widening access. A successful sync does not prove that the intended class boundary is correct.

Use source troubleshooting when a document is missing or visible to the wrong audience.